Therefore, the company I chose is called FOODHWY. Here is some information about it, and you can search online also. Please answer the following question, if you have any question please contact me.
Question: Using the Five Gaps in the Gap Model (exclude the Service Quality Gap), for EACH Gap identify (and explain) where your business COULD experience a service failure. (10 Pts).
FOODHWY is a food delivery company, the main service of FOODHWY is delivering the meal to the consumers. The company’s service targets are merchants and customers. FOODHWY Delivery business covers many regions in Canada, such as Toronto, Mississauga, Ottawa, Kingston, Montreal, etc. The consumer could download the FOODHWY app on their phone, and order from FOODHWY’s platform. FOODHWY makes it easier for customers to enjoy the local cuisine without leaving home and reduce the risk to get Coivd-19. FOODHWY can save people a lot of time and bring more benefits to the restaurants. Especially during the lockdown period, restaurants cannot open for dine-in. As food delivery companies, FOODHWY will bring more opportunities to restaurants and more options to the customers.
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