The synthesis paper covers the array of topics discussed and presented in the course, and is due
Saturday (Day 6) of Unit 7. The paper will be evaluated using the Unit Writing Assignments and
Portfolio Paper rubric (Appendix A).
Guidelines for organization:
You are the HR Manager for a cable company that has recently decided to build a new call center
to handle customer service issues. Your company is considering four (4) locations for the call
center: Memphis, TN; Montgomery, AL; Jackson, MS; and Baton Rouge, LA. The plans are to
initially hire 100 customer service representatives with the potential to hire another 50
representatives within three (3) years of the facility’s opening. You have been tasked to
determine which location would be best, developing the customer service representative job
descriiption, developing the recruitment program for the position, and determining the selection
process, training program and pay structure for the position.
Prepare the synthesis paper using the following guidelines:
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