For this written assignment, you will describe the Service Value System (SVS) and value chain. Provide specific examples of IT service management roles and practices used to improve services. Include any practical application of the practices you have experienced or that you think could be enacted to help an organization create value. As you describe roles, note how they align with the ITIL definition for the role and how a RACI model or process model could be used to explain the process more fully.
All assignments must be submitted through the online course for grading.
Use the following format for your written assignment:
The paper must include the following written content:
Minimum of two pages and a maximum of five pages
Appropriate headings and sub-headings
Font size should be a minimum of 11-point and a maximum of 12-point, using Times New Roman or similar font, and double-spaced paragraphs
Include charts, tables, and diagrams
Reference page (minimum of two scholarly references)
Scholarly references can include peer-reviewed articles, textbooks, journals, and scholarly news articles.
Use APA format and cite at least two sources, as necessary. If a refresher on APA is required, you are encouraged to reference the APA Learning UnitLinks to an external site. and the Writing Resources on the Student Resources page in the Canvas online course.
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